Terms of Service

By accessing or using MadeSure's website or platform, you confirm that you have read, understood, and agree to these Terms. If you are using the services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

You must be able to form a legally binding agreement to use MadeSure. The platform is intended for businesses and professional use — including food manufacturers, food makers, co-packers, shared kitchen operators, and similar operations. It is not designed for personal, family, or household consumer use.

• You are responsible for providing accurate account and workspace information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• Workspace administrators are responsible for managing access and permissions for users within their workspace.
• If you believe your account has been compromised, contact us immediately at contact@madesure.app.

You agree not to:

• Use the service in a way that violates any applicable law or regulation.
• Attempt to gain unauthorized access to any account, system, or data.
• Interfere with, disrupt, or attempt to circumvent the security or integrity of the platform.
• Upload, transmit, or distribute malicious code, viruses, or harmful files.
• Copy, resell, sublicense, or reverse engineer the platform, except as expressly permitted by law.
• Use the service for any purpose that is fraudulent, harmful, or deceptive.

MadeSure provides software tools to help food businesses organize recipes, production workflows, inventory, batch records, traceability, costing, and compliance-related documentation. This is an important distinction — please read it carefully.

• MadeSure does not provide legal, regulatory, food safety, tax, accounting, or professional compliance advice.
• MadeSure does not guarantee that any business, product, label, facility, process, batch, record, or filing complies with FDA, USDA, CFIA, state, provincial, local health department, or other regulatory authority requirements.
• Platform templates, presets, workflow guides, compliance checks, and any other content within the platform are organizational and informational tools only. They do not constitute regulatory approvals, certifications, or professional advice.
• You are solely responsible for validating your production processes, labels, records, filings, licenses, inspections, and all compliance obligations — with the guidance of qualified food safety professionals, process authorities, legal counsel, or applicable regulatory authorities.

You may submit recipes, formulas, ingredient data, production records, inventory data, customer and order information, company information, and other business content to the platform ("User Content").

• You retain ownership of your User Content.
• You grant MadeSure a limited license to process, store, and use your User Content as necessary to provide and improve the service.
• You are responsible for the accuracy, legality, and any required rights to the information you submit.
• MadeSure does not use your business data to provide services to other businesses or third parties.

When available in your workspace, MadeSure offers optional AI features, such as an assistant that answers questions about your own records, scanning of receipts and documents, and recipe or process drafts. Their use is limited by the AI credits of your plan. How AI requests are processed is described in our Privacy Policy.

• AI output is a draft and can be incomplete or wrong. You are responsible for reviewing it before you save, use, or rely on it.
• AI features never approve, release, or sign records, and they do not provide food-safety, regulatory, legal, medical, or tax determinations. The "Food Production, Compliance, and Regulatory Responsibility" section above applies to AI output in full.
• A company owner or administrator can turn AI features off for the company or for specific roles.

Specific terms related to paid plans, billing cycles, renewal terms, applicable taxes, cancellation procedures, and any refund policies may be described in the applicable checkout, plan, invoice, or order terms presented at the time of purchase.

Features may vary by plan. MadeSure may modify, suspend, or discontinue parts of the service with reasonable notice where practical. We will make reasonable efforts to notify users of significant changes that affect their use of the platform.

MadeSure may integrate with or rely on third-party services for hosting, authentication, email delivery, analytics, payment processing, or other functions. These third-party services are governed by their own terms of service and privacy policies. MadeSure is not responsible for the practices of third-party providers.

MadeSure's software, design, branding, website content, text, graphics, and related materials are owned by MadeSure or its licensors and are protected by applicable intellectual property laws. You may not use MadeSure's name, logo, or branding without prior written permission.

Your business data and User Content remain yours. MadeSure claims no ownership of the business information you enter into the platform.

If you provide suggestions, ideas, or feedback about the platform or website, MadeSure may consider and use that feedback without obligation to you and without compensation. This does not affect your ownership of your business data.

To the fullest extent permitted by applicable law, the services are provided on an "as is" and "as available" basis. MadeSure makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

MadeSure does not warrant that the services will be uninterrupted, error-free, or free from security vulnerabilities. MadeSure does not warrant that outputs, records, reports, or workflows generated through the platform will satisfy any specific regulatory, legal, food safety, or business requirement.

To the maximum extent permitted by applicable law, MadeSure and its affiliates, officers, employees, and service providers will not be liable for:

• Indirect, incidental, special, consequential, exemplary, or punitive damages.
• Lost profits, lost revenue, lost data, production losses, or business interruption.
• Regulatory penalties, recall costs, inspection failures, or compliance consequences.

Where MadeSure's liability is not excluded, it may be limited to the total amount you paid for the services during the twelve months preceding the event giving rise to the claim, where permitted by law.

Some jurisdictions do not allow exclusion or limitation of certain damages. In those cases, the limitations above apply only to the extent permitted by applicable law.

Where permitted by applicable law, you agree to defend, indemnify, and hold MadeSure harmless from any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from your use of the services, your violation of these Terms, any unlawful content you submit, or your violation of any third-party rights.

You may stop using the services at any time. MadeSure may suspend or terminate your access to the services for violations of these Terms, nonpayment, security risks, legal requirements, or at our discretion with reasonable notice where practical.

Provisions that by their nature should survive termination — including disclaimers, limitations of liability, indemnification, and governing law — will continue to apply after termination.

Unless otherwise required by applicable law, these Terms are governed by and construed in accordance with the laws of the jurisdiction where MadeSure is organized (the State of New Hampshire, where CT Software Holdings LLC is organized), without regard to conflict-of-law principles. Any disputes arising under these Terms are subject to the exclusive jurisdiction of the courts in that jurisdiction, where permitted by law.

MadeSure may update these Terms from time to time. When we make material changes, we will revise the "Last updated" date. We may also notify users through the platform or by email for significant changes. Continued use of the services after changes are posted constitutes acceptance of the updated Terms where permitted by applicable law.

If you have questions about these Terms, please contact: