Privacy Policy

MadeSure provides software and related services designed for small and growing food manufacturers. We help food makers organize recipes, production workflows, inventory, batch records, traceability, costing, and compliance-related documentation in one connected workspace.

MadeSure is a trade name of CT Software Holdings LLC, a New Hampshire limited liability company, 221 Main St, Ste R, Nashua, NH 03060. CT Software Holdings LLC is responsible for the information described in this Privacy Policy.

You can contact us at contact@madesure.app.

Depending on how you interact with MadeSure, we may collect the following types of information:

• Contact information: name, email address, phone number, and company or brand name.
• Business information: food business type, production workflow details, demo request details, and messages submitted through our contact or intake forms.
• Account information: information used to create or manage a workspace account, including user names, roles, and authentication details.
• Usage information: pages visited, browser and device information, approximate location, referring pages, and interaction data collected by the website or platform.
• Browser storage: the public website stores only your cookie-notice choice in your browser. It does not use analytics, advertising, or tracking cookies. The platform uses the cookies needed to keep you signed in.
• Communications: emails, support requests, demo conversations, and related correspondence.

We use the information we collect to:

• Respond to inquiries, demo requests, and support questions.
• Provide, operate, and improve the website and platform.
• Communicate about product updates, onboarding, support, or service-related matters.
• Understand website performance and user interest.
• Protect the security of the platform and prevent misuse.
• Comply with legal, accounting, tax, or regulatory obligations where applicable.

MadeSure does not sell your personal information. We may share information in limited circumstances, including with:

• Hosting and infrastructure providers who store and serve the website and platform.
• Email delivery providers used to send transactional or operational emails.
• Artificial intelligence (AI) providers that process requests when a user chooses to use an AI feature (see "AI Features" below).
• Payment and billing providers if and when applicable to your plan.
• Professional advisors such as attorneys or accountants when needed for business operations.
• Authorities or legal processes when we believe disclosure is required by applicable law, regulation, or legal process.

Service providers who process information on our behalf are expected to use that information only to provide services to MadeSure and not for their own unrelated purposes.

If you choose to sign in to MadeSure with a Google account, we receive basic profile information from Google: your name, email address, and profile picture. We use this information only to create and secure your account, to sign you in, and to communicate with you about your account. We do not sell it, use it for advertising, or share it with third parties except the service providers that operate sign-in and hosting for us.

MadeSure's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can remove MadeSure's access at any time in your Google account settings, and you can ask us to delete your account information by contacting us at contact@madesure.app.

MadeSure offers optional AI features, when available in your workspace: an in-app assistant that answers questions about your company's own production records, scanning of receipts and documents to prepare entries, and drafting a recipe or process from a process letter or similar document.

• When data is sent: only when a user chooses to use an AI feature. We send the question or document the user provides and the records needed to answer it, limited to what that user is allowed to see.
• Who processes it: Anthropic, PBC processes these requests as our sub-processor to generate the response. Under Anthropic's commercial API terms, the content we send is not used to train its models.
• What the output is: AI output is a draft. A person must review it before anything is saved. AI features never approve, release, or sign records, and they do not make food-safety, regulatory, legal, medical, or tax determinations.
• Your control: a company owner or administrator can turn AI features off for the company or for specific roles.

Privacy rights in the United States vary by state. Depending on where you live and whether applicable legal thresholds are met, you may have the right to request access to, correction of, deletion of, or portability of personal information we hold about you. You may also have the right to limit certain uses or opt out of certain disclosures, where required by applicable law.

MadeSure does not knowingly sell personal information. MadeSure does not knowingly share personal information for cross-context behavioral advertising, unless stated separately in the future.

To make a privacy request or ask a question about your rights, contact us at contact@madesure.app. We will respond within a reasonable timeframe. Some rights may be subject to verification, legal exceptions, or applicable thresholds.

MadeSure may serve users located in Canada. Canadian privacy rights may apply under federal or provincial privacy laws, including PIPEDA or substantially similar provincial legislation where applicable.

We use personal information only for the purposes described in this policy and seek to limit collection, use, disclosure, and retention to what is reasonably necessary. You may request access to or correction of personal information we hold about you, subject to applicable legal exceptions.

For privacy questions or requests related to Canadian law, contact us at contact@madesure.app.

Our public website does not use analytics, advertising, or tracking cookies. The only thing it stores is your choice in the cookie notice, kept in your browser's local storage so the notice is not shown again. The MadeSure platform uses the cookies needed to sign you in and keep your session secure.

If we ever add optional cookies, we will update this policy and ask for your permission first.

You can review this at any time using the Cookie Preferences link in the footer. You can also clear site data through your browser settings.

MadeSure retains information only as long as reasonably necessary for business, support, legal, security, and operational purposes. Retention periods may vary based on account status, legal obligations, and business needs. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We use reasonable administrative, technical, and organizational safeguards to help protect information from unauthorized access, use, or disclosure. However, no internet transmission or storage method is guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of any account credentials.

MadeSure is designed for business users and is not directed to children. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can address it.

Information collected by MadeSure may be processed in the United States, Canada, or other locations where our service providers operate. Data protection laws vary by jurisdiction and may differ from the laws where you are located.

Where applicable, you may request access to, correction, deletion, or updates to personal information we hold about you. You may unsubscribe from non-essential marketing emails at any time using the unsubscribe link provided. Service-related and account communications may still be sent as needed to operate your account.

To submit a request, contact us at contact@madesure.app.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. We encourage you to review this page periodically. Continued use of the website or platform following an update constitutes acceptance of the revised policy where permitted by applicable law.

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact: